Insurance and Payments

Most of our clients here at FRG receive some sort of insurance reimbursement.  Our Admin staff is committed to support you in obtaining the most coverage possible under your policy.

We are in-network (under contract) with all BCBS PPO products (including out of state and BlueChoice) and Aetna.  Any other insurance would process claims from Family Resilience as out of network.

Your benefits will vary according to your policy.  We have no way of knowing your coverage – you will need to call the patient support phone number/website listed on your insurance card.  Under Forms on this website, there is a printable worksheet walking you through how to check your benefits.

Once a session has occurred, our staff will send the claim to your insurance company.  We ask you to cover any copays due, keeping those current either on a monthly basis or at the time of service.  Our Office Manager sends out bills monthly.  Those invoices will list dates of sessions, payments from insurance and from you, and any amount due. A side note that we do not bill to EAP programs.   Some insurance companies, we’ve learned, involuntarily enroll clinicians in their EAP programs, then tell clients that billing to the EAP program is possible.  Please note that we will not be billing to any EAP programs, despite what insurance may tell you.

We will also be asking you, as part of registration, to place a credit card on file with us.  We keep it locked, protected with utmost care for your privacy.  And you can select that no charges go onto it without notification.  Unfortunately, we have had people who have skipped out on paying their bills, to the point that we find this to be necessary.  This is required even if you are using your insurance benefits.

If you strongly don’t want a card on file, paying in full (including fees to be billed to insurance) in cash or check each session can avoid this.

Once your account is overdue, our Office Manager will reach out to you to discuss.  Next, your therapist will try to support you to catch up.  Finally, if the account continues to be overdue, services can be suspended.  If the outstanding amount is not being paid over the next few months by a payment plan, your account would be sent to collections.

We really work well with people who come up on genuine financial hardship during their time here.  Please be honest and work with us on any difficulties that arise.  We pledge to be responsive and to try to find balance in our attention to finances.

Please note that if you have a secondary insurance policy we will only submit claims to your primary insurance policy. Upon payment of any copays or deductibles we can provide a Superbill that you can submit to your secondary insurer for reimburement.